COVID-19 FAQs What is the SES COVID-19/Pandemic Response Plan? Is there any change to your 24x7x365 service or customer support? How do we communicate changes and advisories to customers and partners? Who is our Business Continuity Team? How are we managing the impact of COVID-19 on our operations? How do we maintain our service level commitments? Are our offices open? Will the Customer Support response time change during COVID-19? Have travel restrictions been implemented across the company? How will your Customer Support staff communicate with me? Does SES anticipate any service disruptions? Where can I learn more about the SES response to COVID-19? Who should I contact to discuss my comments or COVID-19 concerns?