FAQs

What is Direct secure messaging and who is using it?

The Direct Project is a federal initiative for standards-based healthcare communications, with the goal of enabling communications among all healthcare providers and patients. While some solutions do not support the exchange of secure content outside of their own platforms, SES empowers you to communicate with any physician or patient with a Direct email address in a way that is HIPAA and HITECH compliant. Meaningful Use Stages 2 and 3 require the ability to send transition of care documents (CCDs) using secure messaging and most healthcare providers, EHRs and HIEs nationwide have the ability to send and receive Direct messages. Read about our Direct messaging products.

What is Meaningful Use and why is it important?

Under the Health Information Technology for Economic and Clinical Health (HITECH) Act, health care professionals and hospitals may be eligible for incentive payments when they use Electronic Health Record (EHR) technology to meet Meaningful Use objectives, with the goal of having information follow a patient through transitions of care and interactions with providers, hospitals, payers and HIEs. Meaningful Use Stage 1 – certification requires secure provider-to-provider messaging of patient information. Meaningful Use Stage 2 – certification requires the use of Direct messaging to support transitions of care and transmission of clinical summaries to third parties. Meaningful Use Stage 3 – certification requires the use of secure messaging to sent transition of care messages and other clinical information, support for bi-directional patient communications and more.

Complete Stages 1-3 with Direct Messaging through Secure Exchange, an ONC-certified HISP (Health Information Service Provider). SES offers a cost effective way to meet Meaningful Use requirements for exchanging CCDs and enabling Patient View, Download and Transmit.

Using Secure Exchange you can package a wide variety of structured patient data as required for Meaningful Use, including the following: Clinical Document Architecture (CDA), Continuity of Care Document (CCD), Clinical Data Repository (CDR), Problem Lists, Allergies, Diagnostic Results, Procedures, Medications and more.

Take your first step towards incentive payments. Contact Secure Exchange today.

Can I get incentive payments for using Secure Exchange products?

Some states offer incentive payments for obtaining a Direct email address and certificate. Contact us to see if incentive payments are available in your state.

What training and support is available?

Our support team is known industry wide for providing friendly, knowledgeable, capable and timely support to our end-user customers and channel partners. Read more about our customer service team.

What is SES Online?

SES Online brings the power of Direct secure messaging to all healthcare providers easily and affordably. Receive admit and discharge notifications, submit information to plans to expedite payment, and exchange referrals, pre-op notes, immunization records, patient histories and more – all from Outlook, smartphones, tablets and any web browser. SES Online is one of many products we offer. Learn more about our full offering here.

Onboarding: how do I enroll users?

Secure Exchange offers onboarding support that ensures security and compliance while streamlining the process and making it easy for users to get started quickly. We offer a variety of registration options, including web service APIs, self-registration (with built-in validation), online batch upload by administrators, and assisted registration with the support of our trained Enrollment staff. Contact us today to learn why we are the industry’s top choice for streamlined onboarding.

How do I get started with Secure Exchange?

Getting started with Secure Exchange is easy. Just follow the following steps. (Or contact us for training or remote setup.)

Step 1: Choose your product and add-ons. Review our products to understand which solution is right for you. Contact us at sales@secureexsolutions.com or 1.888.470.9913 for more information.

Step 2: Register. If you are eligible for Secure Exchange products through a hospital, EHR, HIE, payer or other healthcare network, you may be able to register via their website. If not, contact us for help signing up.

Step 3: Start using Direct secure messaging! If you are using SES Online, you may access your email online. If you are using SES SMTP, you may access your mail online, through Outlook, or on your phone or tablet. If you are using SES Connect, you will be able to access your messages inside your EHR, CDR, or other application.

What are the requirements for registration?

To Register as an Organization you must meet the following requirements:

- Be authorized to send and receive private health care information
- Have a connection to the Internet
- Identify a Point of Contact (POC) for the Organization who will be responsible for approving individuals registering under the Organization

To Register as an Individual you must:

- Be authorized to send and receive private health care information
- Have a connection to the Internet
- Complete and confirm registration details

What types of files can I send using Secure Exchange products?

With Secure Exchange, you can exchange any valid file type, including CCDs, PDFs, JPEGs, and many more.

Where can I access my Direct mail?

Secure Exchange has options to access Direct mail through your browser, Outlook, smartphone, tablet or directly in your EHR system. Review our products to choose which solution fits your needs.